Chief Information Officer

Springfield, MA

General Description:

The Chief Information Officer (CIO) serves as the key executive for information technology service delivery for a growing and innovative Community Health Center. This newly developed position at Caring Health Center functions as a key stakeholder of the organization, reporting directly to the Chief Executive Officer and is responsible for setting and delivering on the strategic plan for information security compliance, IT infrastructure modernization, best in class IT Service Management, innovations in patient facing healthcare technologies and data analytics. 

As a C-level executive of the organization, the CIO leads with integrity and influence to support all technology end users within the organization in achieving efficient workflows and processes, supported by stable technologies and systems.  Internally to the IT department, the CIO cultivates a cohesive technology talent pool through strategic task management, continuing education plans, alignment of staff skill to any future technology initiatives and ongoing mentorship of all staff.

The CIO interacts with the executive management team to monitor and validate the health center’s compliance with its security policies. In addition, the CIO works closely with the Chief Operations Officer to accomplish health center goals and objectives by ensuring appropriate technologies are available to support efficient business and clinical operations.  In partnership with Quality and Compliance leadership, the CIO is responsible for maintaining the integrity, privacy and availability/continuity of all electronic records of the health center.

The CIO is responsible for all data centers, help desks, communication networks (voice and data), applications sourcing, implementation and development, and end point devices and user hardware. 

Reports to: President/CEO

Supervises: Information Technology, Clinical Information Systems Teams

Salary/Status: Exempt

Minimum Requirements:

  1. 10+ years senior level IT management experience is required, with a preference for a least 5 years of healthcare IT management experience.
  2. Master’s degree or bachelor’s degree with equivalent industry-specific certifications are required.
  3. EPIC Clinical Information Systems, Microsoft 365 and Project Management certifications/experience a plus.
  4. Experience in strategic planning and execution. Knowledge of contracting, budgeting, negotiating, and change management.
  5. Knowledge of and experience with implementing information technology computer systems and software and the ability to manage the entire spectrum of information technology operations in a large company.
  6. Professional written and verbal communication and interpersonal skills.
  7. Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
  8. Persuasive and influential leadership
  9. Ability to participate in and facilitate group meetings.

 Principle Responsibilities and Duties:

  • Cultivate relationships throughout the executive team to position Information Technology as a key pillar of Caring Health Center’s strategic plan.
  • Maintain a progressive technology position through a full scale assessment and transition plan to a modernized, off-premise server and application infrastructure.
  • Proactively mitigate risks associated with the utilization of technologies that propagate protected health information and sensitive organizational information.
  • Centralize and lead IT staff members, delivering a best-in-class Infrastructure, IT Service Management and Clinical Application Support position.
  • Consolidate, leverage and maximize current progressive technology infrastructure and eco-system.
  • Manage Policy and Procedure Framework for:
    • Technology sourcing and implementation, project planning and delivery
    • Infrastructure upgrades and hardware/software life cycle management and budgeting
    • IT Service Management and Clinical Application Systems Support
    • End User Technology Training
    • Data Governance and Information Privacy and Security
    • Risk Management and Business Continuity, Contingency Procedures
    • Technology Operational and Capital Budgets
  • Staff Development through mentorship and continuing education plans to support departmental and organizational priorities.
  • Review and approve major contracts for computing and information technology services and equipment.
  • Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
  • Identify emerging information technologies to be assimilated, integrated, and introduced within the company.
  • Serve on planning and policy-making committees.
  • Recruit, train, supervise, and evaluate department staff.
  • Meet timelines and deliverables of agreed up short, mid and long term information technology goals

Working Conditions

From time to time, this position requires the ability to work long and arduous hours.

JOB CODE: 1000124