Community Health Worker, COVID Response

Springfield, MA

General Description: The COVID Response Community Health Worker plays a critical role in the health outcomes of patients and community members at highest risk for COVID-19. The Community Health Worker will support all aspects of the agency’s COVID-19 response, and will provide thorough social needs screening and care coordination to patients in need of vaccination and testing. The Community Health Worker will facilitate a variety of health education and outreach activities, supporting a multidisciplinary team to provide evidence-based, culturally-sensitive COVID-19 response programming.

Reports to: COVID Response Nurse Manager

Supervises: N/A

Salary/Status: Non-Exempt

Hours: 40 Hours/Week

Note: This position is grant-funded; this is a 1- to 2-year opportunity with possibility of renewal depending on performance and departmental needs.

Minimum Requirements:

  • Oral and written fluency in English (fluency in another language a plus, such as Spanish, Arabic, Russian, Vietnamese, or Nepali).
  • Associate’s or technical degree/certification in a health, human services, or education field, OR equivalent professional or lived experience.
  • Holds Community Health Worker certification in the state of Massachusetts, OR willing to obtain training and state certification (offered onsite at no cost).
  • Ability and willingness to work onsite with patients in COVID-19 vaccination and testing clinics.
  • Ability to independently and effectively balance and prioritize daily tasks, including caseload management, pre-scheduled client visits, walk-in visits/warm handoffs, community outreach, special projects, and occasional trainings, webinars, and meetings.
  • Understanding of complex medical, social, cultural, and environmental challenges commonly experienced by individuals and communities who seek community health center services.
  • Ability to assist individuals with a compassionate and professional demeanor, and to exercise patience and tolerance with individuals who are confused or frustrated.
  • Ability to exercise cultural sensitivity when providing care to patients representing diverse cultures, ethnicities, sexual orientations, gender identities, socioeconomic statuses, educational backgrounds, worldviews, literacy levels, and languages.
  • Excellent interpersonal communication skills and ability to build effective working relationships with diverse client populations, medical staff, interpreters, and community partners.
  • Comfortable and willing to represent agency at public community engagements, including health fairs, radio interviews, press conferences, and community events.
  • Ability to draw on knowledge, logic, internet resources, and training materials to problem-solve independently.
  • High reliability and commitment to adhere to designated work hours/tasks.
  • Ability to respond to provider and team requests in a timely manner.
  • Ability to maintain an organized, clean, and professional workspace.
  • Ability to practice discretion and maintain absolute compliance with state, federal, and internal policies when handling confidential client/patient information.
  • Ability to navigate and utilize web browsers, Microsoft Office applications, databases, electronic medical record systems, and other digital tools.
  • Personal transportation and flexibility to travel during workdays, and attend out-of-town trainings, conferences, and outreach on occasional evenings and weekends.

Principle Responsibilities and Duties:

  • To meet grant-required and agency-identified goals, collaborate with COVID Response Project Manager, Nurse Manager, and Medical Assistant to develop strategies to accelerate COVID testing and vaccination in high-risk areas, particularly among health center patients and community members who have significant social and medical vulnerabilities, those living in congregate housing, people experiencing homelessness, those with substance use disorders, low-wage essential workers, and people with limited English proficiency.
  • Support COVID Response Nurse Manager and Medical Assistant with patient care, outreach, scheduling, care coordination, and follow-up for patients and community members in need of COVID-19 vaccination and testing.
  • Educate patients and community members about testing, COVID transmission prevention behaviors, recognition of symptoms and response, and other health promotion skills.
  • Serve as a primary clinical point of contact for care teams on operational and patient care issues pertaining to COVID-19.
  • Facilitate (and physically work at) multiple COVID-19 vaccination and testing sites (including onsite, satellite, and mobile clinics).
  • Provide social needs screenings to assess patient barriers to testing, vaccination, and care; provide social support, linkages to care, and care coordination to patients in need of vaccination and testing.
  • Conduct targeted outreach to patients at highest risk for COVID-19 (e.g., registry-based phone calls, letters, etc.).
  • Conduct community outreach to increase awareness of COVID-19 risk factors, vaccination, testing, prevention, and other health promotion aims (e.g., tabling, health fairs, etc.).
  • Utilize existing CHW resources to guide patient care, including internal resource directories, community resource databases, EMR tools, and established care coordination workflows.
  • Continuously expand knowledge and understanding of community resources and services, public health prevention, and evidence-based intervention programs.
  • Collaborates with the care team to track, monitor and report on specified disease-related and patient tracking measures.
  • Documents activities, care plans, and results in appropriate data collection tools and/or EMR in a clear and concise manner.
  • As requested by CHW or Clinical leadership, support additional CHW-driven initiatives as needed.
  • Participate in frequent trainings, webinars, conference calls, meetings, and conferences.

Working Conditions:

  • This position may require the ability to work long and arduous hours.
  • This position requires the ability to use a computer workstation, viewing a CRT.

JOB CODE: 1000130