Project Manager, Outreach & Enrollment
The Project Manager is responsible for the administration of the agency’s Navigator Program, which provides health coverage and nutrition benefits enrollment, case management, outreach, and advocacy to 2,500+ Massachusetts residents annually, including low-income, immigrant and refugee, and non-English speaking communities as well as those experiencing situational challenges including homelessness, unemployment, emancipation, and transition from prison to community. The Project Manager will work under the direction of and in collaboration with the Director of Public Health Practice, Policy, and Advocacy to support the agency’s mission to eliminate health disparities through evidence-based, culturally-responsive health promotion programming. In addition to grants administration, site operations, and staff supervision, the Project Manager will support a variety of health access objectives by developing and coordinating culturally- and linguistically-tailored community outreach, educational, and promotional activities. Additionally, the Project Manager will support the development, expansion, and leadership of existing and emerging Immigrant & Refugee Health initiatives.
Reports to: Director of Public Health Practice, Policy, and Advocacy
Supervises: Outreach & Enrollment Navigators; Project/Program Coordinators
Hours: 40 Hours/Week
Note: This position is grant-funded.
- Master’s degree or Bachelor's degree with equivalent experience in Public Health, Public Policy, Public Administration, Social Work, Education, or related field.
- Oral and written fluency in English (fluency in another language preferred, such as Spanish, Arabic, Russian, Vietnamese, Nepali, Somali, Swahili, Dari, Pashto, or Urdu).
- Must have prior experience working with diverse and/or underserved communities, such as low-income, immigrant and refugee, or BIPOC communities, agricultural workers, seniors, justice-impacted-impacted individuals, or individuals experiencing homelessness.
- Familiarity with immigrant or refugee experiences preferred.
- Familiarity/prior experience working in greater Springfield community preferred.
- Prior professional experience in administration and management of grants or grant-funded programs, including reporting, budget management, workplan development, and program management.
- Familiarity with national and/or state public benefits, health care reform, and policy/advocacy topics, such as: Affordable Care Act, state-based exchanges (e.g., MA Health Connector), Medicaid (e.g., MassHealth), Medicare, Health Safety Net, and/or food and nutrition benefits (e.g., SNAP, WIC).
- Experience conducting or organizing community outreach activities (Springfield-area outreach experience preferred).
- Prior experience with staff supervision; ability to coach, support, and foster positive working relationships with well-established teams.
- Knowledge of principles of health literacy and health communication, and experience in application of client-centered, culturally-sensitive strategies to develop and disseminate health information.
- Strong theoretical understanding of principles of health equity, social determinants of health, community development, and social justice.
- Ability to demonstrate cultural sensitivity with staff, colleagues, patients, stakeholders, and partners representing diverse cultures, ethnicities, sexual orientations, gender identities, socioeconomic statuses, religious identities, educational backgrounds, worldviews, literacy levels, and languages.
- Ability to conduct and appear/speak publicly at presentations, community events, press conferences, and media engagements.
- Experience in curriculum/protocol development and group facilitation (e.g., workshops, courses, or focus groups).
- Excellent written and oral communication skills.
- Strong professional communication and correspondence skills.
- Complete proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Google Workspace (Email, Calendar, Drive, Docs, Sheets, and Slides) applications.
- Superior attention to detail and organizational abilities; ability to validate own work as well as team members’ work.
- Ability to listen actively, demonstrate responsiveness to team needs/requests, and integrate feedback thoughtfully and promptly.
- Ability to work at a fast pace, manage numerous complex projects and teams, prioritize and accommodate last-minute requests effectively, and tolerate pressure with relative equanimity.
- Ability to work at occasional evening or weekend engagements as needed.
Principle Responsibilities and Duties:
- Manage the agency’s Navigator Program, which provides health coverage (MA Health Connector, MassHealth, Health Safety Net) and nutrition (SNAP) benefits enrollment and case management services to 2,500+ Massachusetts residents annually, including low-income, immigrant and refugee, and non-English speaking communities as well as those experiencing situational challenges including homelessness, unemployment, relocation, emancipation, and transition from prison to community.
- Coordinate a variety of evolving grants supporting the Navigator Program and related initiatives focused on public benefits, outreach and enrollment, and immigrant and refugee health. Grants administration responsibilities will include development and monitoring of workplans for multiple grants, budget/fiscal management, data collection and reporting, execution of grant objectives and deliverables, and funder communications/relations.
- Provide direct supervision of onsite and remote Outreach and Enrollment Navigators delivering direct client services and outreach. Supervision will include schedule coordination, case management support, training coordination, technical assistance, conflict resolution, validation/monitoring of work products, and professional development to support satisfaction and advancement of staff and teams.
- Provide case management support to Outreach and Enrollment Navigators by escalating consumer grievances or complex cases to state-level liaisons to seek case resolution, troubleshooting technical systems/technology issues, and hosting frequent team calls/meetings to discuss and resolve case issues.
- Coordinate remote and onsite program operations to accommodate virtual, in-person, and walk-in client needs; collaborate with Front Operations, Referrals, Billing, Interpreting/Translation, and other internal departments on operational workflows and solutions.
- Maintain knowledge of policy, advocacy, and technical eligibility processes related to public benefits, outreach and enrollment, and immigrant and refugee health by attending stakeholder and grantee meetings, pursuing advocacy trainings, and monitoring technical assistance communications. Communicate policy directives and integrate practice changes into Outreach and Enrollment Navigator workflows.
- Observe and report access and coverage barriers/themes experienced by patient/community populations, and assist with advocacy and resolution processes.
- Coordinate ongoing trainings to ensure Outreach and Enrollment Navigators maintain up-to-date on public benefits advocacy topics, including but not limited to: immigrant and refugee health, food and nutrition benefits, social security and disability benefits, public housing and tenants’ rights, benefits after incarceration, transitional assistance, and elder benefits.
- Manage a robust community outreach schedule and coordinate attendance at frequent engagements to promote awareness of public benefits and health center services (e.g., health fairs, community events, resettlement agencies, unemployment centers, academic support centers, food pantries, homeless shelters, apartment complexes).
- Assist in development of agency-wide community outreach model, including development of outreach protocols, recruitment and training of departmental representatives, management of outreach inventory, and coordination of cross-departmental outreach activities.
- Develop and foster partnerships with community-based, academic, municipal, state, and commercial organizations to deliver outreach services.
- Coordinate public relations and promotional events; occasionally speak or present at public engagements.
- Curate, develop, and disseminate educational and promotional materials; coordinate marketing and media contracts; collaborate with internal departments (Interpreting/Translation Services, Marketing) and external vendors on development of campaigns.
- Develop and coordinate culturally- and linguistically-tailored educational curricula, workshops, and media education projects, including health systems educational workshops, health center tours for newly-arrived refugees, and educational videos.
- Position requires prolonged periods of sitting at a desk and typing on a computer; ability to stand for prolonged periods of time; ability to perform moderate activities such as climbing stairs, bending, stooping, reaching, and lifting up to 20 pounds at times; and potential exposure to adverse outdoor environmental conditions.