Community Health Worker

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Position Title: Community Health Worker

General Description:

The Community Health Worker (CHW) is responsible for helping patients and their families

navigate and access health and community services while adopting healthy behaviors. The CHW

works as a member of the care team through an integrated approach to care management and

community outreach. The CHW works to promote, maintain, and improve the health of patients

and their family by providing social support and informal counseling. The CHW partners closely

with different providers, patients and outside organizations and is responsible facilitating

communication between patient and care teams; and providing culturally-appropriate health

education and self-management support. Additionally, the CHW will collaborate within a teambased care delivery model to improve the health and lives of our community members. The CHW

will participate in the development and implementation of innovative costs-effective delivery

system changes that proactively meet the complex needs of our patients including efforts to

manage their behavioral and social needs in addition to their medical care. The CHW will assist

the WC RN Manager and Care Coordination Operations Manager in supporting Wellness Center

programs and administration as needed. The CHW will work toward achieving the aims of the

overall CHC CHW program as well as any additional grant- funded aims.

This position requires compliance with Caring Health Center’s compliance standards, including its

Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an

element considered as part of regular performance evaluation.

Reports to:      Care Coordination Operations Manager

Salary/Status:  Non-Exempt

Hours:              Up to 40 hours/week

NOTE: This position is dependent on sustained grant-funding.

Education and Experience:

1. Minimum of High School GED

2. At least 2-5 years of experience working in community setting preferred

License, Certification and Registration

Will be required to attend and successfully complete several trainings to meet CHW certification,

funding, or regulatory requirements and to meet the needs of the community (may need to

supplement any previously completed CHW trainings).

Preferred (not required) training in physical activity/wellness-related activities (e.g., group

exercise, personal trainer, CDSM, DPP, ServeSafe, etc.)

Minimum Requirements:

1. Complete fluency in oral and written English and both oral and written fluency in at least one

of the most common languages among CHC patients: Spanish, Arabic, Russian, Vietnamese

or Nepali) strongly preferred.

2. Ability to use a computer, Microsoft Office, EMR, and proficient in accessing and searching

the internet

3. Effective communication skills

4. Strong writing skills

5. Strong organizational and time-management skills, detail-oriented

6. Demonstrated ability to work as an effective team member in a complex and fast-paced


7. Excellent interpersonal skills and demonstrated ability to interact professionally with


culturally and educationally diverse staff and clients

8. Friendly, reliable, punctual and professional

9. Must possess the ability to work independently, problem solve and make

decisionswhen necessary

10. Must have the ability to work with highly sensitive and confidential information

1. Reliable transportation required. MA Drivers license and car preferred.

11. Willingness to work some weekend/evening hours depending on project and community

needs, such as advocacy and community capacity building activities

Principle Responsibilities and Duties:

1. Target and outreach, including home visits, to the most vulnerable and at-risk patients

and establish positive and supportive relationships

2. Assist with medication adherence, reminding patients about upcoming appointments,

arranging transportation assistance and other services patients may need

3. Conduct social determinants of health screenings to the extent of his/her capability

4. Coach patients in effective management of their chronic conditions and self-care

5. Provides basic health education in individual or group sessions and helps patients to

develop health management plans that support their achievement of their individualized

health and wellness goals

6. Help patients in identifying and utilizing community resources using Health Leads

database, in addition to scheduling and accompanying them to appointments, and

assisting with completion of application for programs for which they may be eligible

7. Facilitate communication and coordinate services between providers;work

collaboratively and effectively within a multidisciplinary team

8. Builds and maintains positive working relationships with the clients, providers,

supervisors and all staff

9. Continuously expand knowledge and understanding of community resources and

services, public health prevention, and evidence-based intervention programs provided

10. Effectively works with people from diverse backgrounds, including translators, in

reducing cultural and socio-economic barriers between clients and institutions

11. Develops and implements culturally and linguistically tailored educational and support


12. Collaborates with the care team to track, monitor and report on specified disease-related

and patient tracking measures

13. Documents activities, service plans, and results in appropriate data collection tools and/or

EMR in a clear and concise manner

14. Support the WC RN Manager in managing all WC administrative tasks including managing

the program calendar, keeping all flyers up to date, ensuring registration materials are up to

date and stocked, booking all internal and external event requests, and managing equipment

inventory and maintenance schedule.

15. Support culturally-appropriate cooking demonstrations and nutritional education

programming in the WC as grant funding and experience allow.

16. Support culturally-tailored group physical activity programming as grant funding and

experience allow.

17. Foster patient engagement and leadership in the Wellness Center.

18. Assist with referrals to the WC programming and ensure that all patients are contacted in a

timely manner.

19. Assist with patient intake appointments/sessions for WC physical activity registration.

20. Assist with collecting data relevant to the WC programs including referrals and attendance.

21. Collaborate to support the Chronic Disease Prevention and Management Programs

Working Conditions:

1. This position may require the ability to work long and arduous hours.

2. This position requires the ability to use a computer workstation, viewing a CRT

Location: Springfield, MA
Apply for this Position Job code: 000-0017
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