Dental Switchboard Coordinator

Springfield, MA

General Description:   

This position is responsible for coverage of the dental switchboard, as well as voice mail and written messages

Reports to:       Dental Practice Manager

Salary/Status:   Non-Exempt

Department:     Dental

Minimum Requirements:

  1. High school diploma minimum.
  2. Previous experience with switchboard/reception in a fast-paced office
  3. Bilingual in Spanish; capable, sensitive, and articulate in conversational English and Spanish.
  4. Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, and the general public.
  5. Reliable and professional in behavior and appearance.

Principle Responsibilities and Duties:

  1. In accordance with established procedures, receives and forwards all incoming phone calls as appropriate (to Dental Director or Practice Manager) in a friendly manner.
  2. Takes messages from callers as necessary.
  3. Facilitates general telephone operations.
  4. Efficiently schedules dental appointments of returning and new patients: notes patient name, CHC ID number (if a return visit) or “new” (if first-time patient), age, phone number, type of visit, and interpreter needs, if any. 
  5. Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various providers, and any interpretation needs.
  6. Makes patient return calls in a timely fashion.
  7. May assist patients or staff with bilingual interpretation as time permits.
  8. Maintains work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the Health Center when viewed by the public.
  9. Maintains confidentiality of all health center information.
  10. All other duties as required.

This position also requires the ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard. 

From time to time, this position requires the ability to work long and arduous hours.

I have read this position description thoroughly, and have had an opportunity to ask any questions I have with regard to it.

JOB CODE: 1000011