Caring Health Center (CHC) is one of the premier healthcare organizations in Western
Massachusetts, and for 25 years it has served as an essential source of care for
residents of the greater Springfield area.

CHC employs over 250 staff members and serves close to 20,000 patients annually,
providing affordable, quality, comprehensive care at three sites. CHC offers not only the
very best in medical care, but provides dental care, pediatric care, pharmacy services,
behavioral health care, nutrition education, wellness programs, refugee services, and
WIC.

Our staff thrive at CHC because the work environment is conducive to success, and we value
our employees. CHC is currently seeking applicants with dedication, motivation, compassion,
and a commitment to excellence that matches our own. If that’s you – please apply. We look
forward to reviewing your credentials.

Career Opportunities

General Description: The Physicians Assistant is a mid-level provider who practices under the direction of a supervising MD. The Physician Assistant provides culturally sensitive direct patient care to Caring Health Center patients and counseling to their families. In addition, the Physician Assistant participates in the quality assurance, administrative tasks, general activities and…
Registered Nurse(RN) General Description: Conduct professional behavior commensurate with that expected for a health professional. This includes maintenance of strict confidentiality, professional attire and manner, adherence to strict standards of accuracy in translation and documentation, and most importantly, prompt attention to patient’s health needs. Function as team member in…
Minimum Requirements: Formal training in dental assisting or completion of an approved dental assisting course. One year experience in private practice or clinic setting preferred. Ability to work accurately, independently and efficiently in a fast-paced environment. Must show discretion in the handling of confidential information. Must possess the ability to interact positively…
General Description: Provides and oversees direct dental diagnosis, treatment, procedures, and care for a specified patient population. Reports to:Dental Director Supervises: Dental Hygienists, Dental Assistants, Dental Students, and Externs. Salary/Status:Exempt Minimum Requirements: Doctorate degree in Dental Surgery or Dental Medicine; at least one (1) year of…
General Description: Under general supervision of a qualified Dentist, assesses patient needs and plans and delivers direct dental care and associated services to patients. Utilizes established dental hygiene protocol and procedures. Reports to: Dental Director Supervises: N/A Salary/Status: Non-Exempt Minimum Requirements:
General Description: The Program Assistant participates in determining categorical, geographical and income eligibility of WIC Participants. Reports to: WIC Assistant Director or WIC Program Director Supervises: N/A Salary/Status: Non-Exempt Minimum Requirements: 1. High School Diploma or G.E.D. 2. One year's general office experience with proficient computer…
Position Title: Medical Assistant General Description: Medical Assistants support providers and nurses in preparing clients for clinic visits and diagnostic testing. They are also responsible for obtaining accurate results and documenting in the electronic health record. Reports To: Clinical Site Manager Supervises:
General Description: The Staff Internist functions independently to provide primary medical services and ambulatory care to adult patients of CHC. In addition, he/she participates actively in the development and execution of the general adult and geriatric program at the Health Center, medical programs in the community, and such quality assurance, research, and administrative tasks as are…
Nurse Practitioner General Description: The Nurse Practitioner shall diagnose, treat, and promote health and optimal functioning to Caring Health Center’s patients in accordance with professional standards and established CHC policies and procedures. Reports to: Chief Medical Officer Salary/Status:
General Description: This position is responsible for coverage of the dental switchboard, as well as voice mail and written messages Reports to: Dental Practice Manager Salary/Status: Non-Exempt Department: Dental Minimum Requirements: High school diploma minimum. Previous experience with switchboard/reception in a fast-paced office Bilingual in…
Position Title: Licensed Practical Nurse (LPN) General Description: The LPN assists in triaging patient calls, prepares patients for clinic visits, and assists in medical procedures, patient education, health screenings, and general clinic maintenance. Reports to: Medical Director; takes immediate direction from the Site Clinical Manager. Supervises:
General Description: This position is responsible for managing the entire patient experience in person and over the phone. This position will require scheduling patient appointments, verifying insurance coverage, data entry of patient information into an online system, registration, and checkout. This position will also require computer data entry, word processing and reporting on various…
GENERAL DISCRIPTION: Duties required of Referral Coordinator set appointments and process transfers to ensure timely transmission and start of services. Primarily connected with the healthcare industry, referral coordinators serve as a liaison for patient resources. This position must be executed in compliance with insurance requirements, and the coordinator will often work closely with…
Position Title: Credentialing Coordinator General Description: The Credentialing Coordinator ensures that all Caring Health Center providers who are independently licensed and who are in the medical, dental or behavioral health departments are fully credentialed and privileged by the Caring Health Center Board of Directors and are fully credentialed with the…
General Description: The human resource coordinator provides assistance with and facilitates the human resource processes for CHC business locations. This role administers employee health and welfare plans and acts as liaison between employees and insurance providers. This position resolves benefits-related problems and ensures effective use of plans and positive employee relations. The human…
General Description: This position is responsible for the coordination and operation of the front office functions to ensure patient flow runs smoothly. The Front Office Operations Manager acts as a liaison with physicians, patients, and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front…
Summary of Position: The Be Healthy Partnership (ACO) located in Springfield, MA is looking for a Nurse Care Manager (Full Time, Day Shift) to work within their existing practice as part of a team-based care delivery model. The Nurse Care Manager provides quality patient centered care. Identifies patients who will benefit from coordination of care and initiates the…
General Description: The Nurse Practitioner resident shall work with current Caring Health clinicians and administrators to increase proficiency in diagnosis, treatment and promotion of health-related items through a combination of didactic and clinical experiences for a 1-year program. The resident will be required to commit to at least a 2-year agreement with Caring Health Center (CHC) with…
Position Title: Staff Family Practitioner General Description: The Staff Family Practitioner functions independently to provide primary medical services and ambulatory care to adult patients of CHC. In addition, he/she participates actively in the development and execution of the pediatric, adult, and family planning programs at the Health Center, medical programs in the…
General Description: The Project Manager, Reproductive Health is responsible for the administration and coordination of the agency’s reproductive health programming, with a goal of full integration and continuous improvement of comprehensive reproductive health services that are culturally sensitive, meet community-identified need, and are reflective of state and national program standards…
General Description: Provide front-line medical billing support to billing department and other staff as appropriate. Work Denials and Appeals in a timely and efficient manger ensuring the compliance of meeting timely filing deadlines. Reports To: Medical Billing/Coding Supervisor & Departmental Director Supervises: N/A Salary/Status: Non-Exempt Minimum Requirements: Medical…
General Description: Provide nutrition services to WIC applicants and participants. Reports to: WIC Senior Nutritionist Supervises: N/A Salary/Status: Non-Exempt Minimum Requirements: Bachelor's degree in public health nutrition, nutrition, foods and nutrition, or nutrition education. Master's degree in public health nutrition, nutrition, or food and nutrition…
General Description: Supervisor tasks: Supervise Community Health Workers in both group and individual sessions and document. Monitor CHW documentation of Care Coordination and Case Management with clients. As a member of the After Hours On Call BH Team rotation clinician will be on call after work hours responding to emergency Behavioral Health phone calls. Maintain caseload of clients and…
General Description: Provides and oversees direct dental diagnosis, treatment, procedures, and care for patients under 18 years of age. Reports to: Dental Director Supervises: Dental Hygienist, Dental Assistants, Dental Students, and Externs Salary/Status: Exempt Minimum Requirements: Doctorate degree in Dental Surgery or Dental Medicine; at least one…
General Description: The COVID Response Project Coordinator is responsible for the coordination of the agency’s pandemic response program, including the administration of multiple evolving grants and initiatives focused on culturally- and linguistically-appropriate COVID-19 response and vaccine engagement. The Project Coordinator will work under the direction of and in collaboration with the…
General Description: Conduct professional behavior commensurate with that expected for a health professional. This includes maintenance of strict confidentiality, professional dress and manner, adherence to strict standards of accuracy in interpretation and prompt attention to patient’s health needs. All work will be conducted on site unless arranged beforehand with the Refugee Health &amp…
General Description: The Health Information (HI) Systems Training Coordinator will serve as the lead HI systems/applications trainer with a primary focus on Epic OCHIN (electronic medical record). The Coordinator will oversee the training environment, materials/curriculum, and methods for clinical and non-clinical end users in the HI Systems and supporting IT applications. The Coordinator…
General Description: This position is responsible for managing the entire patient experience in person and over the phone. This position will require to greeting patients, staff and visitors at the front door, asking and documenting COVID screening responses, as well as keeping PPE stations fully stocked. This position will require scheduling patient appointments, verifying insurance coverage…
General Description: Under limited supervision, the Dental Practice Manager is accountable for the successful operation of the dental office. This includes managing office staff, ensuring compliance with state and federal guidelines and maximizes office revenues. Reports to: Dental Director & Chief Operations Officer Supervises: Dental Front Desk Staff Salary/Status: Non-Exempt
General Description: The Community Health Worker plays a critical role in the health outcomes of patients and community members experiencing social and medical vulnerabilities. The Community Health Worker will serve as a “linkage” between the patient, the health center’s clinical care teams, and community-based resources to support patients in addressing social, cultural, environmental, and…
General Description The Marketing, Communications and Development Coordinator, will coordinate, execute, monitor, and measure the center’s marketing, communications and development efforts under the direction of the Marketing Director. The individual should be an excellent writer and have experience in content creation, marketing and communications, social media, website management and donor…
General Description: Under the direction of the Interpreting Supervisor, the Medical Interpreter (MI) provides bilingual/bicultural interpreting services to patients, families, and staff members at Caring Health Center as well as the wider Be Healthy Accountable Care Organization (ACO) network. The MI works as a member of the care team through an integrated approach to care management; the MI…
General Description: The Social Care and Community Health Worker Initiatives is responsible for the development and integration of the agency’s community care coordination and chronic care management models, including the Accountable Care Organization (ACO) partnership, Community Health Worker (CHW) program, and Social Determinants of Health (SDoH) initiatives. The Social Care and Community…
General Description: The Senior Systems Administrator serves as the lead technician in the Information Systems and Technology Department, overseeing servers, networking appliances, storage area networks, cloud storage, cloud based back up routines, virtual machines, operating systems licensures, lifecycle planning and upgrades and end point imaging, encryption and lifecycle planning. Under…
General Description: The Research and Population Health Project Coordinator is responsible for the administration and coordination of projects and grants focused on virtual care, digital patient engagement, and quality improvement. The Project Coordinator will work under the direction of and in collaboration with the Research and Population Health Project Manager to support the agency's…
General Description: The Director of Front Operations is responsible for ensuring successful day-to-day front office operations and delivery of services across all Caring Health Center sites, provides coordination and direction to Site Managers to ensure compliance with policies and procedures, oversees staff education, and ensures compliance, staffing, and department orientation for new…
General Description: This Training and Education Coordinator will support the successful development, implementation, and evaluation of training and education programs focused on virtual care, digital patient engagement, and quality improvement. The Training and Education Coordinator will work under the direction of and in collaboration with the Research and Population Health Project Manager to…
General Description: The Pediatric Nurse Practitioner shall diagnose, treat, and promote health and optimal a functioning to Caring Health Center’s patients, from newborn through 21 years of age, in accordance with professional standards and established CHC policies and procedures. Reports to: Chief Medical Officer Salary/Status: Exempt Minimum Requirements: Current…
General Description: The Project Manager is responsible for the administration of the agency’s Navigator Program, which provides health coverage and nutrition benefits enrollment, case management, outreach, and advocacy to 2,500+ Massachusetts residents annually, including low-income, immigrant and refugee, and non-English speaking communities as well as those experiencing situational…