Caring Health Center (CHC) is one of the premier healthcare organizations in Western
Massachusetts, and for 25 years it has served as an essential source of care for
residents of the greater Springfield area.

CHC employs over 250 staff members and serves close to 20,000 patients annually,
providing affordable, quality, comprehensive care at three sites. CHC offers not only the
very best in medical care, but provides dental care, pediatric care, pharmacy services,
behavioral health care, nutrition education, wellness programs, refugee services, and
WIC.

Our staff thrive at CHC because the work environment is conducive to success, and we value
our employees. CHC is currently seeking applicants with dedication, motivation, compassion,
and a commitment to excellence that matches our own. If that’s you – please apply. We look
forward to reviewing your credentials.

Career Opportunities

General Description: Behavioral health clinician tasks: intake assessments, all mandated documentation associated with an assessment, DSM 5 diagnoses; treatment plans, progress notes within 24 hours of every patient encounter, evidenced based interventions and document all to meet Medical Necessity criteria. This clinician will take referrals from Caring Health Center (CHC) providers and…
General Description: Conduct professional behavior commensurate with that expected for a health professional. This includes maintenance of strict confidentiality, professional dress and manner, adherence to strict standards of accuracy in interpretation and prompt attention to patient’s health needs. All work will be conducted on site unless arranged beforehand with the Refugee…
General Description: The Physicians Assistant is a mid-level provider who practices under the direction of a supervising MD. The Physician Assistant provides culturally sensitive direct patient care to Caring Health Center patients and counseling to their families. In addition, the Physician Assistant participates in the quality assurance, administrative tasks, general activities and…
Registered Nurse(RN) General Description: Conduct professional behavior commensurate with that expected for a health professional. This includes maintenance of strict confidentiality, professional attire and manner, adherence to strict standards of accuracy in translation and documentation, and most importantly, prompt attention to patient’s health needs. Function as team member in…
Minimum Requirements: Formal training in dental assisting or completion of an approved dental assisting course. One year experience in private practice or clinic setting preferred. Ability to work accurately, independently and efficiently in a fast-paced environment. Must show discretion in the handling of confidential information. Must possess the ability to interact positively…
General Description: Provides and oversees direct dental diagnosis, treatment, procedures, and care for a specified patient population. Reports to:Dental Director Supervises: Dental Hygienists, Dental Assistants, Dental Students, and Externs. Salary/Status:Exempt Minimum Requirements: Doctorate degree in Dental Surgery or Dental Medicine; at least one (1) year of…
General Description: Under general supervision of a qualified Dentist, assesses patient needs and plans and delivers direct dental care and associated services to patients. Utilizes established dental hygiene protocol and procedures. Reports to: Dental Director Supervises: N/A Salary/Status: Non-Exempt Minimum Requirements:
Position Title: Medical Assistant General Description: Medical Assistants support providers and nurses in preparing clients for clinic visits and diagnostic testing. They are also responsible for obtaining accurate results and documenting in the electronic health record. Reports To: Clinical Site Manager Supervises:
General Description: The Staff Internist functions independently to provide primary medical services and ambulatory care to adult patients of CHC. In addition, he/she participates actively in the development and execution of the general adult and geriatric program at the Health Center, medical programs in the community, and such quality assurance, research, and administrative tasks as are…
Nurse Practitioner General Description: The Nurse Practitioner shall diagnose, treat, and promote health and optimal functioning to Caring Health Center’s patients in accordance with professional standards and established CHC policies and procedures. Reports to: Chief Medical Officer Salary/Status:
General Description: This position is responsible for providing effective case management services for individuals with Mental Health and Substance Use Disorders in the Behavioral Health Department. Duties include personal encounters to assist clients; telephone client contacts; interpreting within the BH Dept. as needed; process insurance authorizations, process BH Dept. referrals; completing…
General Description: This position is responsible for managing the entire patient experience in person and over the phone. This position will require scheduling patient appointments, verifying insurance coverage, data entry of patient information into an online system, registration, and checkout. Bilingual required. This position will also require computer data entry, word processing and…
GENERAL DESCRIPTION: Duties required of Referral Coordinator set appointments and process transfers to ensure timely transmission and start of services. Primarily connected with the healthcare industry, referral coordinators serve as a liaison for patient resources. This position must be executed in compliance with insurance requirements, and the coordinator will often work closely with…
Position Title: Medical Interpreter General Description: Conduct professional behavior commensurate with that expected for a health professional. This includes maintenance of strict confidentiality, professional dress and manner, adherence to strict standards of accuracy in interpretation and prompt attention to patient’s health needs. All work will be conducted…
Position Title: Facilities Assistant General Description: Responsible for oversight of the Facilities, Maintenance, and Janitorial services. Reports to: Facilities Supervisor Salary/Status: Non-Exempt Minimum Requirements: Valid Driver’s License OSHA Certification or Training preferred. 2-3 years job…
Position Title: Staff Pharmacist General Description: This position is responsible for the overall daily operation of the pharmacy department including but not limited to operational and clinical services. Such services include, but are not limited to, purchasing, preparation and distribution of drugs; clinical oversight and interaction with medical staff; appropriate /…
Position Title: Medication Assisted Treatment (MAT) Registered Nurse General Description: This position is primarily responsible for providing skilled nursing care and care coordination for adults with opioid use disorder receiving Medication Assisted Treatment. Care coordination consist of carrying and maintaining a schedule seeing clients enrolled in the MAT program, assessment of…
General Description: Provide front-line coding support to medical providers and other staff as appropriate. Develop and conduct training/education for providers and other clinical staff in accordance with FQHC policies and procedures. Reports to: Billing/Coding Supervisor Supervises: N/A Salary/Status: Non-Exempt Minimum
General Description: The Vice President of Finance is responsible to direct the financial management department including the coordination and synthesis of the functional activities associated with budget, accounting, and managerial-financial reporting. In addition, these responsibilities encompass other technical or specialty phases of financial management, such as data processing, financial…
General Description: This position provides assistance to callers inquiring about Caring Health Center’s Integrated Behavioral Health and Recovery Care services. The candidate will report directly to the Behavioral Health Director. The requirements below are a representative summary of the major duties and responsibilities performed by incumbent in this job. Candidate must maintain…
General Description: Under the Health Information Systems & Technology Project Manager, the Health Information (HI) Systems Analyst (II) will serve as the clinical information systems subject matter expert. This role will support the management and performance of all health information data and health information systems/applications, with a primary focus on Epic electronic medical record…
General Description: The Executive Administrative Assistant will organize, coordinate and implement office protocol for the executive suite to ensure order, efficiency and consistency of day-to-day tasks. Responsible for providing support to members of the Executive Team, including President/CEO in the absence of Chief of Staff (COS), developing intra-office communication protocols…
General Description: The Community Health Worker plays a critical role in the health outcomes of patients and community members experiencing social and medical vulnerabilities. The Community Health Worker will serve as a “linkage” between the patient, the health center’s clinical care teams, and community-based resources to support patients in addressing social, cultural, environmental, and…
General Description: The Research and Population Health Project Coordinator is responsible for the administration and coordination of projects and grants focused on virtual care, digital patient engagement, and quality improvement. The Project Coordinator will work under the direction of and in collaboration with the Research and Population Health Project Manager to support the agency's…
General Description: This Training and Education Coordinator will support the successful development, implementation, and evaluation of training and education programs focused on virtual care, digital patient engagement, and quality improvement. The Training and Education Coordinator will work under the direction of and in collaboration with the Research and Population Health Project Manager to…
General Description: The Staff Pediatrician provides primary medical services and hospital care to children and adolescent patients of Caring Health Center. In addition, he/she participates actively in the development and execution of the general pediatric program at the Health Center, pediatric programs in the community, and such quality assurance, research, and administrative tasks as are…
General Description: The Staff Family Practitioner functions independently to provide primary medical services and ambulatory care to adult patients of CHC. In addition, he/she participates actively in the development and execution of the pediatric, adult, and family planning programs at the Health Center, medical programs in the community, and such quality assurance, research, and…
General Description: The Research & Population Health (RPH) Executive Administrative Assistant (EAA) will work under the direction of the Chief Research & Population Health Officer (CRPHO), acting as the ‘right hand’ person to this Officer, providing administrative support in advancing the agency’s mission to eliminate health disparities through evidence-based, culturally-responsive research…
General Description: The Advanced Practice Provider Resident shall work with current Caring Health clinicians and administrators to increase proficiency in diagnosis, treatment and promotion of health-related items through a combination of didactic and clinical experiences for a 1-year program. The resident will be required to commit to at least a 2-year agreement with Caring Health of…
General Description: The Pediatric Nurse Practitioner shall diagnose, treat, and promote health and optimal a functioning to Caring Health Center’s patients, from newborn through 21 years of age, in accordance with professional standards and established CHC policies and procedures. Reports to: Chief Medical Officer Salary/Status: Exempt Minimum Requirements:
General Description: This position is responsible for performing a full range of customer service-oriented telephone support and managing large amounts of inbound and outbound calls in a timely manner. The Call Center Coordinator will serve as a liaison between CHC and its current or potential patients and customers. The Call Center Coordinator must ensure that each caller has a positive…
General Description: Under the direction of the Director of Quality Assurance and Improvement (QAI), the Manager of Quality Assurance and Improvement will work to support the agency’s commitment to eliminate health disparities and achieve health equity through the provision of accessible, value-driven healthcare for diverse, multi-ethnic communities in Western Massachusetts. The Manager of QAI…
General Description: The Scheduling Coordinator is responsible for coordinating the physician’s schedule, NP/PA schedule, device schedule, and the patient’s schedule. They are a liaison between the patients, physicians, staff, and the community-at-large. This position is responsible for appointment scheduling and front office duties as required by the health center. Reports to:
General Description: Responsible to assist Front Office Operations Manager in the oversight of the Main Street Site front office operations, inclusive of the following: enrollment registration, scheduling, medical records, switchboard/telephone coverage, interpreter services, greeting the public and overseeing the waiting room, and responsibility for clerical functions related to in-take of…
General Description: The Obstetrics, Gynecology, & Reproductive Health (OBGYN) Scheduling Coordinator will play a critical role in the entire patient experience for clients seeking obstetrics, gynecology, and reproductive health services. This team member will provide medical practice management and scheduling support across all health center providers and sites, and will support a growing…
General Description: The Pediatric and Adolescent BH clinician is responsible for delivery of integrated behavioral health, individual counseling, and case management services to the Pediatrics and Behavioral Health Department. This position includes providing case management, follow up, and coordination between primary care providers, other Caring Health Center (CHC) departments, and external…