Program Manager, Reproductive Health
Position Title: Program Manager, Reproductive Health
The Program Manager, Reproductive Health is responsible for the administration and coordination of the agency’s reproductive health programming, with a goal of full integration and continuous improvement of comprehensive reproductive health services that are culturally sensitive, meet community-identified need, and are reflective of state and national program standards. The Program Manager will work under the direction of and in collaboration with public health and clinical leadership to support the agency’s mission to eliminate health disparities through evidence-based, culturally-responsive health promotion programming. The Program manager will administer a range of grants, supervise program staff, oversee quality improvement, and manage and manage the day-to-day operations of grant-required and agency-identified priority areas, including sexual and reproductive health, obstetrics and gynecology, community-based maternal health, domestic and sexual violence advocacy, breast and cervical cancer prevention, and LGBTQIA+ health.
Reports to: Director of Public Health Practice, Policy, and Advocacy
Supervises: Grant-Funded Community Health Workers, Grant-Funded Project Support Staff
Hours: 40 Hours/Week
Note: This position is grant-funded.
- Master’s degree (or equivalent experience) in Public Health, Public Policy, Public Administration, Nursing, or related field.
- Oral and written fluency in English (fluency in another language a plus, such as Spanish, Arabic, Russian, Vietnamese, or Nepali).
- Experience in administration and management grants or grant-funded programs, including reporting, budget management, and workplan development.
- Experience or prior involvement in the development, improvement, or evaluation of health programs/services in community settings.
- Experience in implementation and evaluation of reproductive health services; prior training in reproductive health priority areas (sexual and reproductive health, obstetrics and gynecology, community-based maternal health, domestic and sexual violence advocacy, breast and cervical cancer prevention, and LGBTQIA+ health).
- Strong understanding of local and national issues, policies, and laws surrounding reproductive health care.
- Strong understanding of reproductive health clinical guidelines, policies, and procedures.
- Strong theoretical understanding of principles of health equity, social determinants of health, community development, and social justice.
- Experience in curriculum/protocol development and group facilitation (e.g., workshops, courses, or focus groups).
- Excellent written and oral communication skills.
- Strong professional communication and correspondence skills.
- Complete proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Google Workspace (Email, Calendar, Drive, Docs, Sheets, and Slides) applications.
- Strong analytical skills required to identify and address inefficiencies (knowledge of quality improvement [QI] and change management principles and methods a plus).
- Experience managing data (experience with Electronic Medical Record systems a plus).
- Ability to develop presentations, deliver presentations, and facilitate meetings with internal teams, stakeholders, and grant funders.
- Experience conducting literature reviews, developing conference posters, and summarizing/presenting scientific data.
- Superior attention to detail and organizational abilities; ability to validate own work as well as team members’ work.
- Ability to demonstrate cultural sensitivity with staff, teams, patients, stakeholders, and partners representing diverse cultures, ethnicities, sexual orientations, gender identities, socioeconomic statuses, educational backgrounds, worldviews, literacy levels, and languages.
- Ability to listen actively, demonstrate responsiveness to team needs/requests, and integrate feedback thoughtfully and promptly.
- Ability to provide constructive feedback, training, support, and supervision to community-facing staff.
- Ability to work at a fast pace, manage numerous complex projects and teams, prioritize and accommodate last-minute requests effectively, and tolerate pressure with relative equanimity.
Principle Responsibilities and Duties:
- Coordinate a variety of evolving grants and associated projects and specialty clinical service areas focused on sexual and reproductive health, family planning, women’s health, and other priority areas with an ultimate goal of full integration and continuous improvement of comprehensive sexual and reproductive health services that are culturally sensitive, meet community-identified need, and are reflective of state and national program standards.
- Grants administration responsibilities will include development and monitoring of workplans for multiple grants, budget/fiscal management, data collection and reporting, workplan execution of grant objectives and deliverables, and funder communications/relations.
- Exercise a high level of organization and attention to detail to ensure timely tracking, completion, and submission of all grant deliverables.
- Maintain positive relationships and responsiveness to grant project officers and technical assistance providers, and ensure successful completion of all required meetings, communications, and benchmarks.
- Provide direct supervision of remote and onsite program support staff (e.g., Community Health Workers) assigned to clinical grants. Supervision will include schedule coordination, training coordination, technical assistance, workflow/task training and integration, and validation/monitoring of work products.
- Develop and coordinate day-to-day operations for specialty clinics and clinical programming as necessary to comply with clinical grant expectations and national program standards:
- Collaborate with departmental leadership on design and development of new specialty services (e.g., prenatal care, LGBTQIA+ health, community-based doula services) and refinement/integration of existing specialty services (e.g., family planning).
- Collaborate with Reproductive Health Nurse Manager, on day-to-day administration of specialty clinics and related activities. Day-to-day administration will include coordination with Practice Manager on clinician schedules, tracking of credentialing and training requirements for specialty providers, identification and coordination of trainings for clinical teams, pharmaceutical account management and relationships, practice communications, and inventory management.
- Manage partnerships and contracts with specialty clinical service providers and consultants.
- Manage, validate, and analyze clinical data for the purposes of grant reporting, QI, and program evaluation. Collaborate actively with departmental leadership on resolution of data quality issues.
- Lead QI efforts for grant-required and agency-identified priority clinical areas, including quality measures pertaining to contraceptive care, sexual orientation and gender identity, breast and cervical cancer screening, and prenatal care. QI efforts will include:
- Collaboration with Population Health and Clinical teams on development of annual QI goals and workplans.
- Implementation of data collection and tracking workflows.
- Monitoring of monthly and annual progress toward goals.
- Presentation of data and progress to cross-departmental QI Committee.
- Identify, and sometimes facilitate, staff trainings on reproductive health-related topic areas.
- Develop educational curricula focused on reproductive health priority areas and collaborate with support staff to pilot, promote, and facilitate an annual series of educational groups.
- Organize community outreach to promote utilization of reproductive health services by patients/potential patients.
- Collaborate with Health Access Project Coordinator, departmental leadership, and cross-departmental teams (Interpreting/Translation Services, Marketing Department) on development and dissemination of program-specific promotional and educational materials and campaigns.
- Report to and collaborate actively with departmental leadership; provide thorough communications and updates regarding specialty clinic operations, successes, and barriers; identify (and work collaboratively to address) clinical and operational inefficiencies and solutions.
- Continuously attend trainings, conferences, and professional development activities; maintain familiarity and compliance with trends, best practices, recommendations, and requirements produced by CDC Quality Family Planning Guidelines, Massachusetts Department of Public Health, ABCD Family Planning Training Institute, Baystate Wesson Women’s Clinic, and other subject matter experts.
- This position may require the ability to work long and arduous hours.
- This position requires the ability to use a computer workstation, viewing a CRT.