Clinical Director, COVID Response

Springfield, MA

General Description: The COVID Response Clinical Director will provide expert clinical leadership and oversight of multiple evolving programs, clinics, and initiatives focused on culturally- and linguistically-appropriate COVID-19 response and vaccine engagement. The Clinical Director will work under the direction of the Chief Medical Officer to lead a cross-departmental team in meeting agency-identified and grant-required aims to provide evidence-based, culturally-responsive COVID response programming. The COVID Response Clinical Director will lead COVID-19 clinical strategy, oversee day-to-day operations across multiple vaccine and testing clinics, and provide direct patient care to highest-risk patients. Additionally, the Clinical Director will facilitate the integration, growth, and leadership of the agency’s COVID Response, Infection Control, and Employee Health programs and teams.  

Reports to: Chief Medical Officer

Supervises: COVID Response Medical Assistant(s) and Nurse(s)

Salary/Status: Non-Exempt

Hours: 40 Hours/Week

Note: This position is grant-funded; this is a 1- to 2-year opportunity with possibility of renewal depending on performance and departmental needs.

Minimum Requirements:

  • Licensed Nurse (RN/LPN) or Advanced Practice Clinician (NP/PA) in state of Massachusetts.
  • Oral and written fluency in English (fluency in another language a plus, such as Spanish, Arabic, Russian, Vietnamese, or Nepali).
  • 5+ years of experience providing direct patient care in complex care, infection control, emergency preparedness, or employee health settings.
  • 5+ years of experience in supervision, facilitation, and leadership of staff/teams.
  • Demonstrated experience in leadership, consultation, and operational management of clinical services/programs, particularly in the areas of infection control, emergency preparedness, and employee health.
  • Demonstrated experience and ability to initiate, develop, and disseminate effective clinical strategy, including protocols, policies, algorithms, workplans, and communications.
  • Complete proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Google Workspace (Email, Calendar, Drive, Docs, Sheets, and Slides) applications.
  • Excellent written and oral communication skills.
  • High level of attention to detail and personal commitment to simultaneously monitor multiple evolving projects and clinical operations across three primary care sites.
  • Ability to think critically, identify inefficiencies and solutions, and proactively take action to support clinic and program needs.
  • Ability to work at a fast pace, manage numerous complex projects and teams, prioritize and accommodate last-minute requests effectively, and tolerate pressure with relative equanimity.
  • Ability to develop effective partnerships with and coordinate specialty clinical activities for a team of champion medical providers, nurses, medical assistants, and contracted specialists.
  • Strong professional communication and correspondence skills.
  • Ability to provide constructive feedback, training, support, and supervision to clinical support staff and community-facing staff.
  • Ability to listen actively, demonstrate responsiveness to team needs/requests, and integrate feedback thoughtfully and promptly.
  • Ability to demonstrate cultural sensitivity with staff, teams, patients, stakeholders, and partners representing diverse cultures, ethnicities, sexual orientations, gender identities, socioeconomic statuses, educational backgrounds, worldviews, literacy levels, and languages.
  • Utmost discretion and compliance with state, federal, and internal policies when handling confidential patient information.
  • Personal transportation and flexibility to travel daily, often spontaneously, to multiple primary care sites to provide patient care, clinical support, or administrative support as needed.
  • Flexibility to attend out-of-town trainings, conferences, and outreach on occasional evenings and weekends.

Principle Responsibilities and Duties:

  • Provide expert clinical leadership for a variety of evolving grant-funded projects focused on acceleration of COVID testing and vaccination in high-risk areas, particularly among health center patients and community members who have significant social and medical vulnerabilities, those living in congregate housing, people experiencing homelessness, those with substance use disorders, low-wage essential workers, and people with limited English proficiency.
  • Provide expert operational, clinical, and practice management for COVID vaccination and testing sites (including mobile, satellite, and onsite clinics) including scheduling, staffing, site operations, inventory management (e.g., vaccines, PPE) and practice communications.
    • Educate patients and community members about testing, COVID transmission prevention behaviors, recognition of symptoms and response; and other health promotion skills.
  • Report regularly to Chief Research & Population Health Officer, Chief Medical Officer, Chief Operations Officer, and other members of the Executive Committee on project outcomes.
  • Provide direct supervision of COVID Response Nurses and Medical Assistants assigned to COVID-related projects. Supervision will include schedule coordination, conflict resolution, training coordination, technical assistance, and validation/monitoring of work products. Collaborate with other cross-departmental managers responsible for supervision of Nurses and Medical Assistants to ensure cohesive management.  
  • Facilitate the integration, growth, and leadership of the agency’s COVID Response, Infection Control, and Employee Health programs, initiatives, and teams.
  • Serve as a primary clinical point of contact for care teams on operational and patient care issues pertaining to COVID-19.
  • Develop clinical algorithms, policies, protocols, documentation tools, and workflows to guide all aspects of patient care and clinical practice for vaccine and testing sites, pandemic response, and infection control.
  • Collaborate with Quality teams to operationalize a robust telemedicine program to increase access to COVID testing and vaccination.
  • Collaborate with leaders of agency’s ongoing Infection Control program on the development and implementation of policies and procedures, including the Chief Medical Officer, Chief Research and Population Health Officer, Chief Operations Officer, Director of Medical Operations, Director of Front Operations, Infection Control Nurse Manager, and COVID Response Project Director.
  • Collaborate with Research and Medical leadership to investigate, surveil, control, and prevent clinic-borne infections in health center’s patients and employees.
  • Maintain a personal schedule (and achieve target number of daily/weekly visits) of patients at primary care, mobile, and satellite sites within the established clinical scope of practice, including but not limited to:
  • Provide point-of-care testing (e.g., hCG, urinalysis); administer medications and immunizations; order labs; provide wound care; check vital signs; and perform tympanometry, cardiography, and other diagnostic tests as needed.
  • Outreach, schedule, follow-up, and coordinate care for community members in need of testing and vaccines.
  • Maintain availability across three primary care sites to receive warm handoffs and referrals from primary care clinicians; respond to spontaneous requests for assistance, patient education, and case management.

 Working Conditions:

  • This position may require the ability to work long and arduous hours.
  • This position requires the ability to use a computer workstation, viewing a CRT.

JOB CODE: 1000131