Project Coordinator, Social Care & CHW Initiatives

Springfield, MA

General Description:

The Project Coordinator is responsible for the coordination of the agency’s Social Care & Community Health Worker Program, which provides community care coordination and chronic care/case management, outreach, and advocacy to CHC’s patients. The Project Coordinator will work under the direction of and in collaboration with the Director of Social Care and CHW Initiatives to support the agency’s mission to eliminate health disparities through evidence-based, culturally-responsive health promotion programming. In addition to grants administration, site operations, and staff supervision, the Project Coordinator will support a variety of health access objectives by developing and coordinating culturally- and linguistically-tailored community outreach, educational, and promotional activities. Additionally, the Project Coordinator will support the development, expansion, and leadership of existing and emerging initiatives centered around CHW workforce integration and facilitate an interdisciplinary team of CHWs and Care Managers to meet a range of grant-, ACO-, and health center-driven priorities to improve health outcomes through integrated care management. 

Reports to:     Director of Social Care and CHW Initiatives

Supervises:      Community Health Workers;

Salary/Status:   Exempt

Hours:            40 Hours/Week

Note: This position is grant-funded.

Minimum Requirements:

  • Bachelor’s degree or equivalent experience in Nursing, Public Health, Education, Social Work or related field.
  • Oral and written fluency in English (fluency in another language preferred,).
  • Familiarity/prior experience working in the greater Springfield community preferred. 
  • Knowledge of principles of health literacy and health communication, and experience in the application of client-centered, culturally-sensitive strategies to develop and disseminate health information.
  • Strong theoretical understanding of principles of health equity, social determinants of health, community development, and social justice.
  • Ability to demonstrate cultural sensitivity with staff, colleagues, patients, stakeholders, and partners representing diverse cultures, ethnicities, sexual orientations, gender identities, socioeconomic statuses, religious identities, educational backgrounds, worldviews, literacy levels, and languages.
  • Ability to conduct and appear/speak publicly at presentations, community events, press conferences, and media engagements.
  • Ability to listen actively, demonstrate responsiveness to team needs/requests, and integrate feedback thoughtfully and promptly.
  • Excellent written and oral communication skills.
  • Ability to demonstrate professionalism and respect; regard for patient privacy is essential.
  • Complete proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Google Workspace (Email, Calendar, Drive, Docs, Sheets, and Slides) applications.
  • Must have own transportation.
  • Position requires prolonged periods of sitting at a desk and typing on a computer; ability to stand for prolonged periods of time; ability to perform moderate activities such as climbing stairs, bending, stooping, reaching, and lifting up to 20 pounds at times; and potential exposure to adverse outdoor environmental conditions.
  • Experience managing data (experience with Electronic Medical Record systems a plus).
  • Ability to work at a fast pace, manage numerous complex projects and teams, prioritize and accommodate last-minute requests effectively, and tolerate pressure with relative equanimity.

Principle Responsibilities and Duties:

  • Assist with the strengthening and integration of the agency-wide CHW workforce by creating policies and workflows that link efforts across inter-departmental initiatives and are guided by grant-, ACO-, and health center-driven best practices and priorities.
  • Observe and report access and coverage barriers/themes experienced by patient/community populations, and assist with advocacy and resolution processes.
  • Develop and coordinate culturally- and linguistically-tailored educational curricula, workshops, and media education projects, including health systems educational workshops, and educational videos.
  • Coordinate a variety of evolving grants supporting the CHW Program and related initiatives focused on CHW initiatives or workforce development. Grants administration responsibilities will include the development and monitoring of workplans for multiple grants, , data collection and reporting, execution of grant objectives and deliverables, and funder communications/relations.
  • Provide direct supervision to Generalist and ACO CHWs. Supervision will include schedule coordination, case management support, training coordination, technical assistance, conflict resolution, validation/monitoring of work products, weekly payroll, accompanying CHWs at home visits, and professional development to support satisfaction and advancement of staff and teams. 
  • Collaborate with grant- and program-specific Managers/Directors to support the programmatic integration of CHWs, community care coordination, and chronic care management.
  • Assist with ensuring that communication and coordination related to community care coordination and chronic care management are shared, integrated, and tailored as appropriate across all departments.
  • Assist with tracking and reporting on agency-wide training and certification across all CHW and care management teams. 
  • Assist with the development of systems to document, track, and report on agency-wide productivity of CHW and care management teams; collaborate with departmental leadership to ensure demonstrated and measurable cost/benefit of CHW and care management programs.
  • Maintain clear communication with funders’ Technical Assistance (TA) providers and consultants and ensure all required meetings and benchmarks are met.
  • Act as liaison between departments, clinical care teams, and other CHC departments.
  • Attend grant-required meetings and training sessions.
  • Stay up to date on CHW role development in the state and federal areas.
  • Prepare and submit grant reports and assist with future grant applications for project sustainability.

 Working Conditions:

  • Position requires prolonged periods of sitting at a desk and typing on a computer; ability to stand for prolonged periods of time; ability to perform moderate activities such as climbing stairs, bending, stooping, reaching, and lifting up to 20 pounds at times; and potential exposure to adverse outdoor environmental conditions.

JOB CODE: 10