WIC Program Assistant

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision.

This application for employment shall be considered active for a period of time not to exceed 45 days. Any applicant wishing to be considered for employment beyond this time period should inquire as to whether or not applications are being accepted at that time.

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at will” nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

You must agree to the disclosure statement provided in order for us to accept your application.

To finalize your application, please confirm you are not a bot

You will receive confirmation after we have received your application.

General Description:    The Program Assistant participates in determining categorical, geographical and income eligibility of WIC Participants.

Reports to:                   WIC Assistant Director or WIC Program Director

Supervises:                  N/A

Salary/Status:               Non-Exempt


Minimum Requirements:

1. High School Diploma or G.E.D.

2. One year's general office experience with proficient computer skills.

3. Experience in health care or community facility preferred.

4. Sensitivity to the needs of the participant population.

5. Good communication and interpersonal skills.

6. Availability to work at multiple WIC sites and during program clinic hours, as needed.

Principle Responsibilities and Duties:

1. Performs reception duties such as:

  • Answer and direct phone calls.
  • Screen applicant inquiries for eligibility.
  • Manage appointment scheduling/rescheduling including reminder phone calls.
  • Greet and triage participants to appropriate staff.
  • Oversee flow of applicants/participants in waiting area.
  • Clerical duties as required.

2. Follows all protocols and/or regulations for processing applicants/participants for

    (re)certification including:

  • Verification of identity, income, residency, and participant category. Complete
  • Educate and/ or explain participant’s rights and responsibilities, authorized
  • Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP),
  • Provide notification for end of certification, missed checks, and/or ineligibility to
  • Verification of signature against authorized signature on WIC Gold Card.
  • Printing and reissuing of food/formula prescription checks.
  • Process participant authorized shoppers for check issuance.
  • Security of check stock.

       data entry for (re)certification.

       signatures/shoppers, WIC foods, and using checks at authorized vendors.

       and Transitional Aid to Families of Dependent Children (TAFDC) programs as

       well as other health and human service programs.

       receive WIC benefits.

3. Oversees check issuance for prescribed food prescription including:

4. Performs other duties as needed, including quality assurance activities.

This position also requires the ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard. 

From time to time, this position requires the ability to work long and arduous hours.

I have read this position description thoroughly, and have had an opportunity to ask any questions I have with regard to it.

Location: Springfield, MA
Apply for this Position Job code: 000-0018
Apply at: